Is this your business?
We used for our house sale and would highly recommended, very clear, prompt at responding and great value. Will be recommending to friends and family. Many thanks
Good Morning Elizabeth, I am sorry to be writing to inform you that I have engaged the services of an independent solicitor to help me seek some clarity as I am currently looking to lodge a complaint on your firms handling of an estate to the Legal Ombudsman. I am not happy on a number of levels in your handling of this estate and we are seeking to address and seek some level of compensation on the following issues as per below: • Length of time you have taken to inform us of the inheritance. We were first informed we were residual beneficiaries was on 8th August 20, approximately a year and a half after my Aunt’s Death. • Lack of communication throughout the process. In the more than two years of managing this estate you have provided only one letter of communication dated the 8th August 20. Every other communication from you have only been provided after we have had to ring/email you for an update – which undoubtedly you will be charging for. You should not be dragging out settling of an estate in order to increase your % of fees. • Despite not having the estate fully finalised you have made a small payment of funds to residual beneficiaries - but have not provided an Itemised bill of your Work In Progress (WIP) or full details of payment, you did not provide us with a record of payment/receipt. Before we lodge the complaint, I have been asked to source and provide: • An itemised bill of your Work In Progress. Our independent solicitor will be going through this to insure that everything is reflective of the work you have conducted and fees have not been overestimated. So that we have an accurate estimation on what should be expected from the Legal Ombudsman. • I would also like to be informed of who the fee earner is? So we can confirm that the hourly rates are reflective. • What are your fees and charges / hourly rates for your organisation? • You have had this estate for over two years and I am therefore keen to know what the estimated % of the estate your fees will amount to. • Can you show me where you publicly display your fees and charges. Obviously, as we are now in a position where we are looking to lodge complaint, we need to ensure that your work providing this information is not charged on to the estate. The delay on this estate is something that has been caused at your end and not ours. For your information, I have also left a review on Google where you currently have a very weak score of 2.2. I look forwards to your response in due course. Alex Medcalf
0 stars will be appropriate for this solicitors. Very unresponsive and unprofessional. Had to physically go to their offices multiple times after several unanswered phone calls and emails not responded to. In the end, our lease extension took several months to complete, we ended up not being able to move to a remortgage deal on time which cost us more money.
Will not answer emails. Totally unprofessional. Did not send beneficiaries her schedule of charges despite repeated requests. Go elsewhere. I would give 0 if i could.
This is where you would find mrs Elisabeth Radcliffe. We have recently had to asked her to work for us as my husband mr John Flower died I july 22nd this year after a fall at home. All solictors take their time when you need the money ! Seem to charge the earth for a single letter.! Also if you owe them money. There they are. Quick as a flash!5. I AM NOT TALKING OF MRS RADCLIFE OF COURSE . NOT! ! I highly reccomend mrs Radclife at Rowe Radcliffe at BRIGHTON RD. COJLSDON CR5. THANK YOU . MRS ROSALINE FLOWER XXX We haven' gott to that stage yet!!!! PERSON and inspires confidence in you to have her on your side.! My young son mr. Sam flower might not speak like me as mrs . Radcliffe seems to forget that she hasnt telephoned or emailed him like she said she would. ... Highly reccomend Rowe Radcliie solicitors Brighton rf coulsdon. Cr5. Your mrs. Rosaline Flower x
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