I would give Carpenters NO star if the option was there. Used them as my insurance company put them in place. They dealt with my motorbike accident which was an easy case considering all the elements. Unfortunately for me, they decided that my claim was to be concluded and settled outside of court, even though I argued and argued I wanted this to go to court because what I was being offered. Their reasons: they felt I may lose my case if the judge was anti bikers. Even though it was clearly in my favour and I had severe injuries too. They said I needed to give them a £5000 cheque if I wanted this to go to court to cover their costs if I lost, which obviously i didn't have as i was out of work for several months due to my injuries. I got a few grand out of the settlement which just about covered the debts I incurred because of my lose of earnings, instead of a payout of anything from £30k- 40k upwards, had this gone to court. There's an online calculator for injuries which said the probability is I'd of got around £80k upwards. When I made a complaint about my settlement, they sent me another £3k from "apparently nowhere" agreeing I'd not receive enough. Carpenters do not have their clients best interests, which is what they must have by Law, and swear an oath to. They simply have their own best interests. Avoid using them like the plague!!!
Rebecca Marbert - Awful Put up barrier after barrier to make the house sell/move as awkward as possible. Although Rebecca did nothing wrong as such, she was possibly the most unhelpful solicitor I have ever worked with. Never once came up with a solution to any of the issues during the house move., constantly putting obstacles in place and even the mortgage broker and the sellers solicitor questioned her "awkwardness". Just genuinely unhelpful, awkward and is never is any real hurry to get things done. And to think....we paid for for this.... Please avoid unless you're looking for an awful experience
I last used Carpenter & Co for conveyancing 11 years ago and I am pleased to say that the high quality service has not changed. I recently used Rebecca to deal with a sale and a purchase of two properties and the service was, again, first class. Just goes to show the benefit of using an established solicitors rather than one of these firms off the internet.
Used Andrea Adams just over 2 years ago.She was very professional and the house sale was done speedily.Would definitely use her again.
Don't make a mistake by using them. They have been dealing with my claim for 2 years and still no results. They are so unprofessional and change staff every few weeks. If you are recommended by your insurance company to use them, you must put the offer down and use your own solicitor as these guys don't know what they are doing. My claim ref is: 14146264. Please do me a favour and don't reply to this comment as you guys are full of ***t.
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